Privacy Policy

Last updated: February 14, 2026

1. Overview

• This Privacy Policy is a record in the form of a contract in terms of the Information Technology Act, 2000 and rules made thereunder (as amended from time to time).
• It describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights.
• We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Interpretation and Definitions

The words whose initial letters are capitalised have meanings defined under the following conditions. For the purposes of this Privacy Policy: Company ("We", "Us", "Our") refers to DOMS Industries Limited, J-19, G.I.D.C, Opp. Telephone Exchange, Umbergaon – 396171, Dist. Valsad, Gujarat, India. Personal Data is any information that relates to an identified or identifiable individual. Service refers to the Website and related informational and ancillary services. Website refers to DOMS, accessible from https://domsindia.com/.

3. Acknowledgement

By visiting our Website or by using or availing any of our Services, you indicate that you understand, agree and consent to this Privacy Policy for the collection, usage, storage, processing, transfer and disclosure of your information, and that you have all legal rights and lawful authority to share that information with us.

4. Type of Data Collected

Direct interaction: we may ask you to provide personally identifiable information such as your first name, last name, email address, mobile number and location.

Automatically collected data may include:

• Log and Usage Data — IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers and diagnostic data.
• Location Information — collected using IP address, Wi-Fi access points, GPS and mobile towers; you can disable location permissions in your settings.
• Clickstream Data — referring websites, timestamps, searches performed, listings clicked and the order in which you visit content.
• Call recordings & correspondence — calls may be recorded for training and quality, and we may retain emails, contact-form submissions and SMS.
• Cookies & tracking technologies — used to track activity and store certain information.

5. How We Use This Personal Data

• To provide and maintain our Service and prevent fraud and security breaches.
• To manage your account, contact you, and send surveys or marketing communications you can opt out of at any time.
• To manage your requests submitted through the "Contact Us" page or other mediums.
• For business transfers such as a merger, reorganisation or sale of assets.
• For data analysis, identifying usage trends and improving our Service, products and your experience.

6. Sharing of Personal Data

• Third-party service providers who help deliver aspects of our Services, e.g. cloud storage.
• Group companies / affiliates for business operations such as product enhancements and support.
• Selected third parties / business partners to deliver tailored services.
• Business transfers in connection with a merger, financing or acquisition.
• Advertising and analytics providers to analyse usage and campaign effectiveness.
• Other users, where you choose to share information in public areas of the Service.

7. Retention

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations, resolve disputes and enforce our agreements. Usage Data is generally retained for a shorter period.

8. Transfer

Your information may be processed at the Company’s operating offices and other locations, which may be outside your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9–11. Your Rights, Disclosure & Security

You may request deletion of your Personal Data by emailing info@domsindia.com, and may update or correct your data through your account settings (subject to our legal obligations to retain certain information). We may disclose Personal Data for business transactions, law enforcement and other legal requirements. We maintain reasonable security practices, though no method of transmission over the Internet is 100% secure.

12–13. Minors & Third-party Links

Our Service does not address anyone under the age of 18 and we do not knowingly collect their data. Our Service may contain links to other websites we do not operate; we have no control over and assume no responsibility for their content or privacy practices.

14. Changes to this Privacy Policy

We may amend this Policy from time to time and will notify you by posting the new Policy on this page and updating the "Last updated" date. Changes are effective when posted.

15–16. Grievance Redressal & Contact

For grievances relating to the processing of your information, email legal@domsindia.com. You can also contact us by phone at +91 74348 88445 or by post at Plot No. 117, 52 Hector Expansion Area, G.I.D.C, Umbergaon – 396171, Dist. Valsad, Gujarat, India.